Domestic Shipping

We currently ship throughout the United States. Orders typically ship within 3-5 business days. Delivery times vary by location, but most domestic orders arrive within 5-7 business days after shipping. You'll receive a tracking number via email once your order ships.

Local Pickup

We offer local pickup at our barn location in New Hampshire. Select "Local Pickup" at checkout to arrange collection. Orders are held for up to 30 days.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

Return & Exchange Policy

Exchanges Only

We offer exchanges only—no refunds. Please be cautious when making your purchase, as we do not provide full refunds. You can exchange unworn, unwashed items within 14 days of delivery.

How to Request an Exchange

Please contact us at shopflippyhippy@gmail.com before returning your item. Include your order number and let us know what you'd like to exchange it for. We'll provide you with return instructions.

Damaged Items

If your item arrives damaged, please contact us immediately at shopflippyhippy@gmail.com with photos of the damage and your order number. We'll work with you to find the best solution, whether that's a replacement or exchange.

One-of-a-Kind Items

Please note that our upcycled pieces are unique and one-of-a-kind. If you're exchanging a one-of-a-kind item, we'll work with you to find a comparable alternative based on current availability.

Privacy Policy

Information We Collect

We collect information you provide when placing an order, including your name, email address, shipping address, and payment information. This information is used solely to process and fulfill your order.

How We Use Your Information

Your information is used to process orders, communicate with you about your purchase, and improve our services. We do not sell or share your personal information with third parties except as necessary to fulfill your order (such as with shipping carriers).

Security

We take the security of your personal information seriously and use industry-standard measures to protect your data.

Contact

If you have questions about our privacy practices, please contact us at shopflippyhippy@gmail.com.

Terms of Service

Product Descriptions

We strive to accurately describe all products. However, because our upcycled items are one-of-a-kind and made from reclaimed materials, they may come with slight imperfections that add to their character and story.

Pricing

All prices are in USD. We reserve the right to change prices at any time, but changes will not affect orders already placed.

Order Acceptance

We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing or product information, or suspected fraud.

Contact Us

If you have any questions about our policies, please contact us:

Email: shopflippyhippy@gmail.com
We typically respond within 1-2 business days.